12 dogs at most on a bus A busload, and we would rather say so than dress the number up.
2 trained people on every single run Never one. Nobody can walk to a door and watch the bus at the same time.
6 dogs per person, never more The insurer's limit, not our preference. It is what sets the capacity.
2 hrs in the field, off lead Private and fully fenced, with the gate shut behind us.
30 min published pick-up window Narrowed to about twenty the evening before, with a text if we run late.
1 new dog per handler per run A first day is never a bus full of strangers arriving at once.
About your door key
Most of our customers are out at work, so this comes up on day one. We agree a key safe,
a held key or a K9 Bus stop with you in writing before your dog's first adventure, and we
never hold a key without one. Keys are tagged with a code and never with an address, and
they never stay on the bus overnight.
Every dog is met before it travels
A full profile, a fifteen-minute call with Ian, then a free twenty-minute meet-and-greet
with a stationary boarding test — on the bus, engine off, doors open. It is short, it is
free, and it is the step that catches the problems. It is also, for most people, the
moment they decide they trust us.
What we can and cannot claim yet